I'm not usually someone that escalates a matter. Not normally, but, there has been a cancellation of my CW account without notice or explanation.
I wrote to Tony after I could not access my account. My username is not recognized and my email doesn't help either.
I don't know if there are any rules about inactivity, because I haven't placed an order since July 1st. I haven't, yet I have, been still patronizing CW, just in a roundabout way.
If it would make any difference, I would explain myself in detail to Tony, however, no reply (as of writing of this review) Not what I have come to expect from CW.
I had quite a few points saved up that I sorely needed to apply to my order. Merry Christmas to me.
Re: Cancelled my account without warning!!!
2Why didn't you use the points you had built up? Saving them since July to use on a xmas order?
Re: Cancelled my account without warning!!!
3Could be wrong. I believe the affiliate program got canceled. As a result some accounts were deleted. You can contact tony and he said he will port the points over ( comment under the dramatic cheapweed contest thread ). As for the lack of email response i can only say that its christmas so who knows. everything is slower atm as people spend time with families. Good Luck
Re: Cancelled my account without warning!!!
4I’m sure once you get ahold of tony he’ll make it right. Probably just busy for the holidays. Although, I do not think there is any excuse for not replying to a paying customers email complaint.
Re: Cancelled my account without warning!!!
5If the affiliate prgm was cancelled, then, I would expect a form letter or email to that effect. My account has built up about $60-$70 (points not commission) from last recollection, and I wanted to place an order. No account, no response, no way I'm giving up on those points and opening another account. I'm not upset with CW or Tony, as he has been more than reasonable since I started ordering from them. But, my herb supply is dwindling and I want to place an order. It's more frustration than anything else, but, days pass like hours and I fear being without great bud for the 1st time since finding CW.
Re: Cancelled my account without warning!!!
7I had the same issue. I couldn't login with my saved info. Account was gone. I had to recreate the account after talking with Tony. CW ported over my previous orders once I brought it to his attention. He gave me back my lost points. I expressed to Tony that losing people accounts and canceling the affiliate program would likely have some backlash from the community but he had his reasons. Hopefully things get sorted out for you and cw keeps moving forward with their customer service and products
Re: Cancelled my account without warning!!!
8Correct,Ffxitubby wrote: Sat Dec 29, 2018 8:02 am Could be wrong. I believe the affiliate program got canceled. As a result some accounts were deleted. You can contact tony and he said he will port the points over ( comment under the dramatic cheapweed contest thread ). As for the lack of email response i can only say that its christmas so who knows. everything is slower atm as people spend time with families. Good Luck
If you contact Tony you would get the points credited back into a new account,
Going to be straight up, I worked throughout the holidays as much as I could until a family matter reoccurred, all emails got replied within a few hours as my team has mentioned and I oversee things while I am attending my personal matters
Emails are still being responded, so not sure if OP contacted us
support@cheapweed.ca
Re: Cancelled my account without warning!!!
9I can understand and do appreciate the difficulties in keeping a large customer base happy. Some things do slip through the cracks.cheapweedca wrote: Sun Dec 30, 2018 5:14 pmCorrect,Ffxitubby wrote: Sat Dec 29, 2018 8:02 am Could be wrong. I believe the affiliate program got canceled. As a result some accounts were deleted. You can contact tony and he said he will port the points over ( comment under the dramatic cheapweed contest thread ). As for the lack of email response i can only say that its christmas so who knows. everything is slower atm as people spend time with families. Good Luck
If you contact Tony you would get the points credited back into a new account,
Going to be straight up, I worked throughout the holidays as much as I could until a family matter reoccurred, all emails got replied within a few hours as my team has mentioned and I oversee things while I am attending my personal matters
Emails are still being responded, so not sure if OP contacted us
support@cheapweed.ca
One thing worth mentioning is that both of my emails sent to support@cheapweed.ca came back as bounced.
The "bounce mail" feature was part of am older Mac OS and I used to intentionally bounce some emails to make them think my email address wasn't correct. The reason I think that something weird is going on is that my emails (written soon after each other) took varying times to be rejected. Got one back this morning, from a Friday message.
So, with no working email, I don't see how anyone can respond to me (or anyone else), but that isn't my problem.
Getting things straightened out is. and I don't see how to do that if my emails keep getting bounced.
Re: Cancelled my account without warning!!!
10Send Tony a PM here...Incidental_Advocate wrote: Mon Dec 31, 2018 9:28 amI can understand and do appreciate the difficulties in keeping a large customer base happy. Some things do slip through the cracks.cheapweedca wrote: Sun Dec 30, 2018 5:14 pmCorrect,Ffxitubby wrote: Sat Dec 29, 2018 8:02 am Could be wrong. I believe the affiliate program got canceled. As a result some accounts were deleted. You can contact tony and he said he will port the points over ( comment under the dramatic cheapweed contest thread ). As for the lack of email response i can only say that its christmas so who knows. everything is slower atm as people spend time with families. Good Luck
If you contact Tony you would get the points credited back into a new account,
Going to be straight up, I worked throughout the holidays as much as I could until a family matter reoccurred, all emails got replied within a few hours as my team has mentioned and I oversee things while I am attending my personal matters
Emails are still being responded, so not sure if OP contacted us
support@cheapweed.ca
One thing worth mentioning is that both of my emails sent to support@cheapweed.ca came back as bounced.
The "bounce mail" feature was part of am older Mac OS and I used to intentionally bounce some emails to make them think my email address wasn't correct. The reason I think that something weird is going on is that my emails (written soon after each other) took varying times to be rejected. Got one back this morning, from a Friday message.
So, with no working email, I don't see how anyone can respond to me (or anyone else), but that isn't my problem.
Getting things straightened out is. and I don't see how to do that if my emails keep getting bounced.